Questions, Answered.

Most orders are prepared and shipped within 2–5 business days. Your order status changes to Shipped in My Account as soon as it leaves our studio.

Sign in and open My Account › Orders. Each order shows its tracking code and a timeline from Pending to Delivered.

You can cancel an order from My Account › Orders while it is still pending and before payment is complete. Once an order is paid or in processing, please contact Client Services and we will do our best to help.

International delivery is on its way. Write to Client Services and we will let you know as soon as it reaches you.

We accept major credit and debit cards through Stripe’s secure checkout. All prices are shown and charged in US dollars.

Yes. Payments are processed by Stripe, and NIVOX never sees or stores your full card details.

Enter your code in the Discount Code field at checkout and select Apply. Your savings appear in the order summary before you pay.

If something isn’t right, you can return an eligible item within 7 days of delivery. Frames should be unworn and returned in their original case and packaging.

Write to Client Services with your order number and the item you would like to return or exchange. We reply within one business day with the next steps.

Refunds are issued to your original payment method once your return arrives and passes inspection. Your bank may take a few business days to post it.

Yes. Every pair of NIVOX sunglasses has UV400 lenses, which block 100% of UVA and UVB rays.

Yes. Look for the Prescription style in our Women, Men and Unisex collections. For questions about your prescription, our client advisors are happy to help.

Each product page lists what is included with your frames, such as a protective case and an anti-scratch cover.

Rinse the lenses with lukewarm water and dry them with a microfiber cloth; avoid paper towels and household cleaners. Store your frames in their case, and never leave them on a car dashboard in direct sun.

Sign in with your mobile number and the one-time code we text you, or continue with Google. No password is needed.

Select the heart on any product to save it. Your saved frames live in My Account › Favorites.

Open My Account to edit your personal details and to add, edit or remove delivery addresses.